Please be advised that all dogs MUST be leashed when on the premises. This is important because others clients will be coming and going with their dogs, for safety purposes please remember to bring your dog on a leash. If you arrive at my house without a leash please leave your dog in your vehicle while you borrow a leash from me. All dogs on the premises must be leashed at all times. NO EXCEPTIONS. It is important that the leash be attached to a properly fitted collar. A collar must fit snug around the dog's neck. You should be able to place only two fingers between your dog's neck and collar. The collar must not be so loose that it pulls over your dogs head. It is also important that the collar contain your dogs tags. Under no circumstances shall your dogs tags be attached to a training collar (i.e., a choke chain or a pinch collar) while being boarded. It is your responsibility to present your dog to me with his/her tags securely attached to the collar. California state law requires that your dog be licensed (For 29 Palms please contact Palms N Paws at 760-367-0157 for dog licensed info) and that his/her current tags be securely attached to the collar, which.."shall at all times be kept on the dog for which the license is issued, except when such dog is engaged in lawful hunting accompanied by its owner or custodian".
Clients who board dogs with me that are destructive will be held liable for all damage caused to my home and any injury that the dog may inflict upon itself while engaging in destructive behaviors. This policy is applied to any and all destructive dogs regardless of the reason for destruction. That is, whether the dog has separation anxiety, fear of thunderstorms, or any phobia or generalized escape behavior. Although I will allow dogs with these problems to be boarded at my home, clients must agree to this policy and BOARD AT THEIR OWN RISK! On my enrollment form please be sure to give me a heads up if you know your dog has a destructive personality so I know to keep a closer eye on he/she.
Clients who board dogs that jump or climb 6' fences must inform me at the time the reservation is made, and again when the dog is dropped off, as special arrangements must be made to house these dogs. I will not be held liable should the dog escape when clients fail to provide us with this information during reservations AND when the dog is dropped off. If you think your dog might jump a 6ft foot fence, you are leaving him/her at your own risk. As of 2/2018 I have never had a dog escape. My fencing is a fence within a fence as seen in my house photos.
While I do allow you to bring toys and bedding for your dog, I suggest that you don't bring any toys since I do provide toys. Make sure anything you do bring is clearly labeled with your dog's name. I ask that dog food is put in a plastic container with your dogs name on it. I do not need bowls from home. They will most likely get mixed up with mine. In addition, many clients prefer to leave their leashes with me when they drop off. This is usually not a problem as the leash is clipped and hung on the run gate that is occupied by the clients dog. Sometimes on rare occasions a leash will get chewed up. Therefore, clients who leave their leashes do so at the own risk. I will not be held responsible for any item that you leave at my house should they become damaged or lost.
A fence Fighter is a dog that lunges, jumps and barks at the dogs playing in a adjacent yard. Fence fighters also grab the fencing with their teeth and stick their noses through the chain links. Sometimes this behavior is playful and sometimes it is aggressive. When I encounter fence fighters I do the best that I can to control this behavior. For example, I may limit the dogs freedom or move the dog to another yard. It is generally not possible to completely eliminate the behavior; therefore, should a fence fighter break a tooth, scratch its nose, or in any way injure itself, 29 Palms Critter Sitters will not be held liable. Furthermore, clients who board dogs with me that are fence fighters will be held liable for all damage caused to my home and any injury that the dog may inflict upon itself while engaging in this behavior. I can say since 2008 I have only watched a handful of fence fighters as of 2/2018.
Any dog that is not called for within five (5) days of the scheduled pickup time, and the owner does not notify me of extended boarding, it shall be deemed abandoned. I shall dispose of the dog that is abandoned publicly, privately, or otherwise. My home shall have, and is hereby granted, a lien on the dog for any and all unpaid charges and the owner shall remain liable for complete boarding fees as well as other charges incurred in the case, maintenance, and disposal of said dog. My home may exercise its lien rights upon the 1st day of abandonment. The owner specifically waives all statutory or legal rights to the contrary.
I require service to be paid for upon arrival. Why? Well because when I don't require payment up front I seem to get shorted. It may only be $5.00 or $10.00 here or there but every time someone does it to me its another $5.00 or $10.00 that I'm not being paid. Also it insures me that I get paid and you don't spend the money owed to me on your vacation. Since my prices are so low as it is I want to make sure I'm being paid for my time I put into your Critter.
My home has limited space and is frequently at 100% occupancy. Due to loss of revenue as a result of no call/no shows, untimely cancellations and schedule changes I have implemented the following cancellation policy... at least half of the total due is required at booking to hold a spot so I know you're committed. It's non refundable due to the fact I probably turned someone away to hold the spot for you. It's not money lost unless you cancel! The remaining balance if any is due at drop off. I'm sorry that it has become necessary to implement such a strict cancellation policy; however, I cannot continue to incur the tremendous loss of revenue. Please check your email because I will be sending you a invoice.
It's my only day with no alarm and no human visitors. Please understand that while I do appreciate your business, I also deserve a day to myself, so please don't ask me to make exceptions on Saturdays. If you need me on a Saturday you will need to drop off on Friday and pick up on Sunday, sorry! On Saturdays I will still be home but I just won't be having any human visitors. I don't respond to any work related texts, requests, or facebook etc on Saturday's.
Drop offs are only allowed between the hours of 6:00am to 11:00am. I don't do night drop off's for dogs because they don't settle down before bed. You have until 7pm to pick up, at 7:01pm I'm closed. All drop offs and pick ups are by APPOINTMENT ONLY! Before coming to my house please text me to let me know you're about to head my way. I will let you know if its clear to come. One of the most annoying things is when I'm taking a shower and someone texts me from outside saying I'm here. Or if I run to the hardware store real quick and I get a text saying they're outside my house.
My regular business hours are from 6:00 am to 7pm. Special arrangements can be made for before and after hour drop offs or pick ups. A $40.00 fee will be charged for ANY drop off or pick up that occurs during non-business hours AND and such service must be prearranged. No after hours service will be provided on Holidays. Please understand that while I do appreciate your business, I also have a life, so please don't ask me to make over the top exceptions. Plus I like to be respectful to my neighbors.
All dogs must have a current history of vaccinations that include: (Also known as DHPP or DAPP Vaccine)
Distemper: Vaccination given withing the last one (1) year,
Parvo-Virus: Vaccination given within the last one (1) year,
Rabies: Vaccination given within the last one (1) year on dogs under one (1) year of age and within the last three (3) years for dogs over one (1) year of age.
Proof of Vaccinations must be provide prior to your dogs initial stay. I must obtain a copy that I can keep on file so please bring me a copy. My records must be updated annually.
Boarding charges are calculated similar to human hotels; clients are charged for a full day the day/night they drop their Critter off, regardless of the drop off time. Clients who pick up their Critter the next day before 10:00 am will not be charged for that day. Clients that pick up after 10:00 am are charged for the full day.
14: DOGS THAT USE PEE PADS
If your dog is use to using a pee pad in the house I will not watch your dog. I'm sorry but not only do I find it gross...I don't need my other visitors thinking it's ok to pee inside because your dog did.
The one thing you should know about me is...I’m brutally honest! With that being said...
If something were to happen or if I'm having issues I will let you know but it doesn't happen. I've never called a owner while on vacation and said make other arrangement's. Some people think their dog can't be without them but the truth is some people can't be without their dog. It's those dogs I feel sorry for because they come here and have a blast but never come again or don't come often because the owners can't be without them. As much as most people would like to think their dog can't be without them, its just not true. Maybe in a kennel somewhere but I'm not a kennel. I'm just a pet sitter that brings animals into my home as their second home so they don't stress out like at a kennel. Only 1 time in decades have I had a dog that couldn't be without his owner. I told his owner that if she ever goes away for a long period of time again she needs to find someone to stay at her house with him. That's what she did and I only saw him for daycare.